Dear Deniz Okur,
Your withdraw request has been handled since the 15th of December 2018.
This has already been transferred to your bank and should be on your account (soon).
Please contact your Bank for more details.
If there is anything else we can do, feel free to contact us.
Dear Michael Højris Jensen,
The deadline for withdraw request is 14 days. It always takes around two weeks to put money into your bank account.The same deadline is for customers, when they place deposit request in their Back-office.They also have 14 days to pay the money on our bank account.
If there is anything else, feel free to contact us.